Pre-Sale

charged different amount

3 months 2 weeks ago #77888

John Deschamps's Avatar John Deschamps

Hello,

I went to to renew my subscription but changed the payment type, as my emplyer offered to pay, but instead of being billed a discounted renewal of 149 euros, was charged €298.50 EUR - can you please adjust and credit back the difference?

Thank you,

John Deschamps

3 months 2 weeks ago #77892

Peter van Westen's Avatar Peter van Westen Admin

Looks like you purchased the Year Bundle twice. So your subscription is now valid to 15 Feb 2020.
Do you want to undo that?

3 months 2 weeks ago #77894

John Deschamps's Avatar John Deschamps

Yes, please - just one year - if you would kindly credit back and send me a new invoice i would greatly appreciate it

3 months 2 weeks ago #77897

John Deschamps's Avatar John Deschamps

Looks like you refunded me the entire amount - so I guess I need to renew it again?

3 months 2 weeks ago #77902

Peter van Westen's Avatar Peter van Westen Admin

Sorry, my reply did not get posted :S

It is not possible to do partial refunds. So I refunded the entire order.
You can now re-order the single Bundle.

3 months 2 weeks ago #77903

Peter van Westen's Avatar Peter van Westen Admin

Ah, I replied to the wrong person... sowwy :huh: