Frequently Asked Questions

Pre-sale questions

Can I keep using the extension after a year?

YES
If you have purchased a one year PRO subscription, you have a year access to PRO downloads, updates and support.
After that year, you can keep using the version you have installed. However, you will no longer be able to update to newer versions or receive support.
You can choose to renew your subscription to gain access again.
Or you can choose to downgrade to the FREE version.

Can I install the extension on multiple domains?

YES
You can install the extension on as many domains as you want. There is no domain check or restriction.

Can I alter the code?

YES
The extensions are fully open source and the code is NOT encrypted in any way. No use of Zend Optimizer or ionCube.

You are free to change the code to your likings.

However: If you alter the extensions files, I can no longer provide support on any problems you encounter.
Also if you update or reinstall the extension, all changes you made will be lost.

So it is better to overrule functionality via template overrides or custom plugins.
For changes in styling it is best to overrule style classes through the css stylesheet of your template or add a custom stylesheet.

For how long is a subscription valid?

All extension subscriptions are valid for a whole year from the date of purchase.

Subscriptions will NOT auto-renew. If you want to extend your subscription, you will need to buy a renewal.

Renewals will extend your subscription with a year. So the renewal will become active on the day your current subscription expires.

As long as your subscription is valid, you have access to the Pro versions of the extensions and the support forum.

If you upgrade to a Bundle subscription you receive a 25% discount.

Can I get a refund?

YES
There is a 30 day money back guarantee. If for some reason you are not happy with the purchase of the PRO version, you can contact me within 30 days after the purchase to receive a refund.

Can I pay with PayPal?

NO
For various reasons we do not offer PayPal as a payment method (anymore).

You will need to pay via Credit Card or one of the other available payment methods.

Otherwise you can pay via a direct transfer to my bank account.
You can find the details of my bank account on the contact page.
Just transfer the money and give me a shout when the transfer has been made. Let me know what subscriptions you paid for and I can then activate them manually.

Can I pay using a different payment method?

Our payment provider offers you a range of payment methods, including Credit Card, iDeal, SOFORT and Giropay.

You cannot pay via PayPal.

If you cannot use one of the available payment options, you can pay via a direct transfer to my bank account.
You can find the details of my bank account on the contact page.
Just transfer the money and give me a shout when the transfer has been made. Let me know what subscriptions you paid for and I can then activate them manually.

How can I cancel my subscription?

All extension subscriptions are valid for a one year from the date of purchase..

Subscriptions will NOT auto-renew. So they expire after the year is out.

This means that you don't have to cancel your subscription. Just let it run out.

Where can I get translations?

The available languages are packed with the extensions. The appropriate languages will be automatically installed on your setup when installing/updating the extension.

You can see what languages are available on the individual extension pages on this website.

Can I help with the translations?

YES... please!
All translations are done by and offered by a team of volunteers.
If a translation for your language is not available or complete, I welcome you to the translation team.

Please read here for more information.

Extension related questions

How can I install/upgrade Regular Labs extensions?

You can either install Regular Labs extensions by using the core extension manager available in the Joomla! Administrator Control Panel, or by using the powerful Regular Labs Extension Manager.

Note: When updating Regular Labs extensions, you do not need to uninstall it first. The package will update all the files automatically.

Keep in mind that when you update to a major new version (or uninstall first), you might lose some configuration settings.

Regular Labs extensions won't install...

If you have problems installing Regular Labs extensions, please try the manual installation process as described here: docs.joomla.org/Installing_an_extension

How can I uninstall Regular Labs extensions?

You can either uninstall Regular Labs extensions by using the core extension manager available in the Joomla! Administrator Control Panel, or by using the powerful Regular Labs Extension Manager.

If you no longer use any Regular Labs extensions, you can also uninstall the Regular Labs Library plugin by using the Joomla! core extension manager.

What are the minimum requirements?

Regular Labs extensions will only work correctly if your setup meets these requirements:

  • Up-to-date version of Joomla:
    • Joomla 3.9.0 or higher
  • PHP 5.6 or higher
  • MySQL 5 or higher

Important: I can only provide support for setups that:

  • meet the above requirements;
  • do not have extension files or Joomla! core files which have been altered in any way.

Where can I download earlier versions?

You have access to all previous free versions of all extensions on this website.

If you have a subscription to an extension, you can also download any previous pro version of that extension.

If you do not have a valid subscription, you can download any pro version that is older than 1 year.

You can find the links to older versions under the "Changelog" tab on the extension pages.

Note: Please note that I am unable to provide support on old versions! (whether you have a subscription or not).

How can I downgrade to an earlier version of Regular Labs extensions?

If for some reason you need to install an older version, it is best to uninstall the extension first.

You will also have to uninstall the Regular Labs Library system plugin.

After that you can simply install the older version zip file using the Joomla! installer.

Note: Please note that I am unable to provide support on old versions!

Licensing

Under what license are Regular Labs extensions released?

All free and paid Regular Labs extensions are released under the Open Source GNU GPL v2.0 license.

See the Terms & Conditions for additional terms.

Regular Labs Library

What is the Regular Labs Library?

The Regular Labs Library is a Joomla! library and system plugin that is installed along with every Regular Labs extension.

This plugin contains all the common functions and language strings that the Regular Labs extensions use.

If you use any Regular Labs extensions, this plugin must be installed and published. They will not function correctly or they will not function at all without it.

Do I still need the NoNumber Framework plugin?

The NoNumber Framework has been replaced with the Regular Labs Library.

It is however not possible for my installer to check if a user has any custom code (in custom extensions, overrides or templates) that is using and relying on functionality from the NoNumber Framework.
This is the reason the NoNumber Framework does not get uninstalled automatically.

The NoNumber Framework can safely be uninstalled if your do not have any custom code using it.

More Questions

I cannot find an answer to my question

Is there no answer to your question in this list, please try out these options:

  • Extension specific questions
    For questions about a specific Regular Labs extension, see the "FAQs" tab in the extension page.
  • Google
    Google is your friend! If you have some problem, get an error, have a question, try out Google. It usually gives you enough feedback to find an answer.
  • Support Forum
    For more specific questions or feedback, please use the Support Forum.
    For extension support you will need a valid subscription.
    For Bug Reports and Pre-Sale questions you do not need a subscription.