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Other Extension Manager questions
Peter van Westen
ADMIN
Peter van Westen
ADMIN
Do you have any firewall extensions installed? Like RS Firewall or AdminTools. Try disabling them.
If that doesn't help, ask SG to provide a traceroute from your server to mine.
Peter van Westen
ADMIN
Peter van Westen
ADMIN
I have passed the info on to my host...
Peter van Westen
ADMIN
Peter van Westen
ADMIN
My host says that these IP addresses are in a range of Amazon server IPs that cause major issues with other servers/host (read: ddosers, spammers, scammers, etc).
So that entire range is blocked by my host.
Peter van Westen
ADMIN
Peter van Westen
ADMIN
Can you check if it is working again?
Peter van Westen
ADMIN
Peter van Westen
ADMIN
There is currently no block for your IPs on my host's side anymore.
So if it still won't connect, then there must be something else in the mix outside my control...
Jim Sheridan
Jim Sheridan
Peter,
Thank you for the update. Checked again but still not working. However, let's wait and see if in a couple of hours after the changes made on your end have fully propagated across the Internet worldwide, if this connection issue straightens out.
I will let you know later today if "Regular Labs - Extension Manager" is able to once again successfully connect to "download.regularlabs.com" and "regularlabs.com".
Thank you,
Jim
Peter van Westen
ADMIN
Peter van Westen
ADMIN
Has the issue been solved?
Jim Sheridan
Jim Sheridan
Peter,
Thank you for checking back in with me.
Unfortunately, "Regular Labs - Extension Manager" still can't make a connection with your server. Frustrating because our hosting provider is saying it's your server that's the problem. And your hosting provider is saying it's SiteGround's server that's the problem.
I'm not sure what to do next. I still have a support ticket open with both you and SiteGround. There's obviously blocking still occurring from either your end or SiteGround's end. Got any ideas as to how to debug this issue?
Thank you,
Jim
Peter van Westen
ADMIN
Peter van Westen
ADMIN
I am still in an open ticket with my host... I'll let you know.
Jim Sheridan
Jim Sheridan
Peter,
I noticed that I never mentioned in this ticket what version of Joomla is being used. The Joomla version is 3.10.11 with RSFirewall 3.0.12 installed. The PHP version is 7.4 running on an Apache Linux based server.
Thank you,
Jim
Peter van Westen
ADMIN
Peter van Westen
ADMIN
My host replied with:
Jim Sheridan
Jim Sheridan
Peter,
I forwarded your hosting provider's request to SiteGround. Below is the response I just got back from them:
-----------------------
-----------------------
Thank you,
Jim
Peter van Westen
ADMIN
Peter van Westen
ADMIN
Well, the traceroutes show that there are no blocks getting in the way, and my server (Vimexx) is reachable.
So not sure what to do here, as there don't seem to be any issues on my side.
Your host could already see that the traceroutes were successful, so I don't understand why they keep saying they can't connect.
The response from my host is pretty much the same:
Jim Sheridan
Jim Sheridan
Peter,
In you last reply I see this:
--------------
The checks are good
[...]
This shows that there are no blocks within the network because vps0216 is reachable.
--------------
What does [...] mean?
Thank you,
Jim
Peter van Westen
ADMIN
Peter van Westen
ADMIN
That's where they repeated the traceroute results.
Jim Sheridan
Jim Sheridan
Peter,
I just received a reply from SiteGround 2nd tier support via my ongoing support ticket. See their response below along with their request for two specific IP addresses to be unblocked by your web hosting provider. I suggest you forward their entire response to your web host via your open support ticket with them.
Thank you,
Jim
Peter van Westen
ADMIN
Peter van Westen
ADMIN
Vimexx:
Forum
Regular Labs can no longer access "download.regularlabs.com" for software updates.
Peter van Westen
ADMIN
Peter van Westen
ADMIN
If that doesn't help, ask SG to provide a traceroute from your server to mine.
Please post a rating at the
Joomla! Extensions Directory
Peter van Westen
ADMIN
Peter van Westen
ADMIN
Please post a rating at the
Joomla! Extensions Directory
Peter van Westen
ADMIN
Peter van Westen
ADMIN
So that entire range is blocked by my host.
Please post a rating at the
Joomla! Extensions Directory
Peter van Westen
ADMIN
Peter van Westen
ADMIN
Please post a rating at the
Joomla! Extensions Directory
Peter van Westen
ADMIN
Peter van Westen
ADMIN
So if it still won't connect, then there must be something else in the mix outside my control...
Please post a rating at the
Joomla! Extensions Directory
Jim Sheridan
Jim Sheridan
Thank you for the update. Checked again but still not working. However, let's wait and see if in a couple of hours after the changes made on your end have fully propagated across the Internet worldwide, if this connection issue straightens out.
I will let you know later today if "Regular Labs - Extension Manager" is able to once again successfully connect to "download.regularlabs.com" and "regularlabs.com".
Thank you,
Jim
Peter van Westen
ADMIN
Peter van Westen
ADMIN
Please post a rating at the
Joomla! Extensions Directory
Jim Sheridan
Jim Sheridan
Thank you for checking back in with me.
Unfortunately, "Regular Labs - Extension Manager" still can't make a connection with your server. Frustrating because our hosting provider is saying it's your server that's the problem. And your hosting provider is saying it's SiteGround's server that's the problem.
I'm not sure what to do next. I still have a support ticket open with both you and SiteGround. There's obviously blocking still occurring from either your end or SiteGround's end. Got any ideas as to how to debug this issue?
Thank you,
Jim
Peter van Westen
ADMIN
Peter van Westen
ADMIN
Please post a rating at the
Joomla! Extensions Directory
Jim Sheridan
Jim Sheridan
I noticed that I never mentioned in this ticket what version of Joomla is being used. The Joomla version is 3.10.11 with RSFirewall 3.0.12 installed. The PHP version is 7.4 running on an Apache Linux based server.
Thank you,
Jim
Peter van Westen
ADMIN
Peter van Westen
ADMIN
Could you please request that they provide the full traceroutes from the relevant Google web servers to the IPv4 [[b]185.220.175.129[/b]] and IPv6 [[b]2a06:2ec0:ded1:1:0:48:671:1[/b]] (from vps0216.zxcs.nl) separately per web server and relevant IP addresses?
And then send them as plain text?
And then send them as plain text?
Please post a rating at the
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Jim Sheridan
Jim Sheridan
I forwarded your hosting provider's request to SiteGround. Below is the response I just got back from them:
-----------------------
Confidential information:
(hidden)
-----------------------
Thank you,
Jim
Peter van Westen
ADMIN
Peter van Westen
ADMIN
So not sure what to do here, as there don't seem to be any issues on my side.
Your host could already see that the traceroutes were successful, so I don't understand why they keep saying they can't connect.
The response from my host is pretty much the same:
The checks are good
[...]
This shows that there are no blocks within the network because vps0216 is reachable.
[...]
This shows that there are no blocks within the network because vps0216 is reachable.
Please post a rating at the
Joomla! Extensions Directory
Jim Sheridan
Jim Sheridan
In you last reply I see this:
--------------
The checks are good
[...]
This shows that there are no blocks within the network because vps0216 is reachable.
--------------
What does [...] mean?
Thank you,
Jim
Peter van Westen
ADMIN
Peter van Westen
ADMIN
Please post a rating at the
Joomla! Extensions Directory
Jim Sheridan
Jim Sheridan
I just received a reply from SiteGround 2nd tier support via my ongoing support ticket. See their response below along with their request for two specific IP addresses to be unblocked by your web hosting provider. I suggest you forward their entire response to your web host via your open support ticket with them.
Confidential information:
(hidden)
Thank you,
Jim
Peter van Westen
ADMIN
Peter van Westen
ADMIN
I checked it again:
and:
As you can see, there are no blocks whatsoever.
vps0216.zxcs.nl (0.0.0.0) Tue Jun 20 10:49:51 2023
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. core-sw-vip.zxcs.nl 0.0% 2 0.4 3.0 0.4 5.7 3.7
2. stichting-digi-nl.nikhef.openpee 0.0% 2 1.3 1.3 1.3 1.3 0.0
3. google.telecity5.nl-ix.net 0.0% 2 1.7 1.6 1.5 1.7 0.0
4. 166.244.174.34.bc.googleusercont 0.0% 2 116.1 116.0 115.9 116.1 0.0and:
vps0216.zxcs.nl (0.0.0.0) Tue Jun 20 10:50:09 2023
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. core-sw-vip.zxcs.nl 0.0% 3 0.3 0.4 0.3 0.4 0.0
2. stichting-digi-nl.nikhef.openpee 0.0% 3 1.3 3.6 1.3 8.0 3.7
3. google.telecity5.nl-ix.net 0.0% 3 1.5 1.5 1.5 1.5 0.0
4. 237.108.174.34.bc.googleusercont 0.0% 2 116.0 115.9 115.9 116.0 0.0As you can see, there are no blocks whatsoever.
Please post a rating at the
Joomla! Extensions Directory
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