Extension Manager

Kon geen data van de Regular Labs website halen. Probeer het later opnieuw.

1 year 6 months ago #71829

Lumiga's Avatar Lumiga

Dear Peter,

With a couple of my websites I get this message:
"Kon geen data van de Regular Labs website halen. Probeer het later opnieuw."

But on the most of my websites I have no problem.

I see no IP blocks and I also tried to create a new download key.
But still I get this message.

The only thing I can see is that these websites are on the same clusters and Byte had a DDOS attack these weekend and installed a sort of filter. Maybe these filter will block your IP-address? I can ask Byte to check if you want me to do that.

Hope you can help me.

Kind regards,
Lumiga

1 year 6 months ago #71834

Peter van Westen's Avatar Peter van Westen Admin

Either something on the host's side blocking the connection or something in your website (like some .htaccess rule or Firewall extension).

1 year 6 months ago #71936

Lumiga's Avatar Lumiga

Hi Peter,

I did nothing, but now 2 days later everything is working fine. So I think that it had something to do with my host and their filter.

But thanks for your help where to look.

Kind regards,
Lumiga

1 year 6 months ago #71939

Peter van Westen's Avatar Peter van Westen Admin

Ok, happy to hear it is working again.

1 year 6 months ago #71973

Job Gerlings's Avatar Job Gerlings

Hi Peter,

On my website I have the same issue. I can't find where this went wrong. Have you already an idea what one can do to fix this issue?

Kind Regards,
Job

1 year 6 months ago #71974

Peter van Westen's Avatar Peter van Westen Admin

Like said in this thread:

Either something on the host's side blocking the connection or something in your website (like some .htaccess rule or Firewall extension).
Ask your host if they can see what is blocking the connection if you can't find it yourself.

9 months 3 weeks ago #78108

Gosling Cools's Avatar Gosling Cools

Hi Peter,

I use a dev server with AuthType Basic in a .htaccess file for outside access.
What IP-range could I add to my htaccess rules in order to not get this alert "Kon geen data van de Regular Labs website halen. Probeer het later opnieuw."

Regards,

Gosling

9 months 3 weeks ago #78109

Peter van Westen's Avatar Peter van Westen Admin

Ping: download.regularlabs.com

9 months 3 weeks ago #78110

Gosling Cools's Avatar Gosling Cools

Adding that IP did not work 🙁

9 months 3 weeks ago #78111

Peter van Westen's Avatar Peter van Westen Admin

Best to ask your host what the solution should be. This is outside my control and support.