Auto Updates fail ---- 200+ Sites

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Auto Updates fail ---- 200+ Sites

Paul McDonald's Avatar Paul McDonald
Hi ... first, thank you for your extensions.

I've been having an issue for about 6 months where auto updates no longer work for your plugins.

I've deleted joomla cache, etc.

Auto Updates work for other extensions, just not ones from you folks. I use add to menu, sourcer, etc.

Is there anything I can do to fix? or is the issue on your end? 200+ Joomla 3 sites that this is happening on.
Peter van Westen's Avatar Peter van Westen ADMIN
What service are you using for the auto updates?
Please post a rating at the Joomla! Extensions Directory
Paul McDonald's Avatar Paul McDonald
I use:
add to menu
Sourcerer
Sliders
Cache Cleaner
Peter van Westen's Avatar Peter van Westen ADMIN
I mean, how are you auto-updating the extensions?
Joomla has no auto-update option built in.
So are you using some website/service to have your Joomla sites auto-updated?
Please post a rating at the Joomla! Extensions Directory
Paul McDonald's Avatar Paul McDonald
Sorry. I just mean the joomla update. Not Auto.
Peter van Westen's Avatar Peter van Westen ADMIN
Can you explain what exactly is not working?
Do you not get update notifications? Do you get errors when trying to update? Something else?
Please post a rating at the Joomla! Extensions Directory
Paul McDonald's Avatar Paul McDonald
Here is the message I receive from joomla after hitting "FIND UPDATES" in the EXTENSIONS->MANAGE ->UPDATES area.

Warning
Update: Could not open update site #266 "Regular Labs - Sourcerer", URL: download.regularlabs.com/updates.xml?e=sourcerer&type=.xml
Update: Could not open update site #267 "Regular Labs - Modals", URL: download.regularlabs.com/updates.xml?e=modals&type=.xml
Update: Could not open update site #268 "Regular Labs - Sliders", URL: download.regularlabs.com/updates.xml?e=sliders&type=.xml
Update: Could not open update site #270 "Regular Labs - Cache Cleaner", URL: download.regularlabs.com/updates.xml?e=cachecleaner&type=.xml
Update: Could not open update site #277 "Regular Labs - Add to Menu", URL: download.regularlabs.com/updates.xml?e=addtomenu&type=.xml


All other updates for other developer components/plugins work fine. Just the ones from you folks have this message. 2 different servers ... 200+ joomla sites.
Peter van Westen's Avatar Peter van Westen ADMIN
It looks like your host is blocking the connection to my server. Ask them about it.
It is probably down to some server firewall or security module giving false positives.
Please post a rating at the Joomla! Extensions Directory
Paul McDonald's Avatar Paul McDonald
I own the servers. I have not knowingly blocked you. What ip/ domains should be whitelisted?
Peter van Westen's Avatar Peter van Westen ADMIN
ping download.regularlabs.com
Please post a rating at the Joomla! Extensions Directory
Paul McDonald's Avatar Paul McDonald
Thanks ... I added you to whitelist and all working again.
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