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Renewal payment won't complete

1 month 3 weeks ago #90577

Karen Flavel's Avatar Karen Flavel

Hi,
My Advanced Module Manager subscription ran out and I am trying to renew it. Unfortunately the payment won't go through no matter what browser I use. I have used Safari and Chrome and I have tried iDEAL and Credit Card methods. I am in the UK and I haven't had any issues with previous renewals.
can you advise how best to renew my subscription please. I'm trying to renew for a year.
Many thanks.

1 month 3 weeks ago #90580

Peter van Westen's Avatar Peter van Westen Admin

Seems there was a little issue with the payment provider today, which should be resolved now.
I advise you to try again...

1 month 3 weeks ago #90584

Karen Flavel's Avatar Karen Flavel

Hi, I tried again but pay.mollie.nl is just hanging and won't process the payment. I am using Chrome this time

1 month 3 weeks ago #90592

Peter van Westen's Avatar Peter van Westen Admin

According to Mollie all issues should be fixed.
I advise you to clear your browsers cache and cookies.
If that doesn't work, try again at a later stage (tomorrow?).